GoToTelemed operates a nationwide integrated telehealth platform serving over 10 million patients across all 50 United States. The platform consolidates the core functions required for virtual care delivery - secure video conferencing, electronic health records, billing and claims processing, appointment management, malpractice insurance, and specialist collaboration - into a single system available 24/7.
The company's clearinghouse processes medical claims with a 98% first-pass acceptance rate, substantially above the industry average of 75–85%. Clinical offerings span primary and general medicine, behavioral and mental health, women's and men's health, specialty care, urgent and episodic care, and dental services. GoToTelemed also delivers digital health campaigns and wellness programmes to corporate, university, and K-12 clients seeking to expand preventive care capacity.
The platform is designed to reduce administrative burden for licensed healthcare professionals - nurses, physicians, dentists, behavioral health specialists, and allied health providers - while expanding their ability to serve patients across geographic boundaries. By integrating billing, insurance, and operational tools within the clinical interface, the system aims to streamline workflow and improve care continuity.