RightSite Health, founded in 2020 and based in San Antonio, Texas, operates in the intersection of Emergency Medical Services (EMS) and telehealth. The company addresses the challenge of non-emergent patient care within the EMS system by connecting patients experiencing urgent-but-non-emergency conditions directly with board-certified emergency room physicians via telehealth. This model aims to provide appropriate medical assessment and direct patients to suitable care alternatives, potentially reducing unnecessary emergency room transports and visits.
The company's core offerings include an on-demand Telehealth Assessment Solution and dedicated Patient Navigation Services. The navigation component coordinates follow-up care, which may involve prescription support, transportation assistance, and referrals to social services. RightSite Health has established partnerships with health plans, fire departments, ambulance services, and 911 communications centers, with its operations extending across multiple states beyond its Texas headquarters.
