Registered Nurse PD TeleCare (Remote, USA)
Training Start Date: April 27, 2026
Role Overview
We are seeking Registered Nurses with active multi-state (NLC) licenses to join our PD TeleCare Health Data Analyst project. This fully remote role involves supporting patients with Sharesource-enabled cyclers by monitoring treatment details. Nurses will provide technical support, analyze treatment data, and deliver actionable clinical insights to optimize care.
Candidate Requirements
- Active Registered Nurse license (multi-state, NLC required)
- Experience with dialysis therapy (preferred)
- Strong written and spoken English
- 2 to 4 years of contact center or customer service experience (preferred, not mandatory)
- Must be based in the United States for HIPAA compliance
Mandatory Technical Requirements
- Internet: Stable wired broadband, minimum 50 Mb/s
- Processor: Intel Core i5 or min. 1.8 GHz (64-bit preferred)
- RAM: 16 GB
- Storage: 120 GB SSD (minimum 10 GB free)
- Screen resolution: 1920x1080 preferred
- Wired USB headset
- Operating System: Windows 11 or later
Key Responsibilities
- Resolve customer inquiries, complaints, and requests, within defined clinical scope of practice
- Serve as telecare clinical contact for patients, clinicians, and internal teams
- Handle escalations from Level 1 technical support, act as backup for supervisors
- Adhere to health, safety, and operational procedures
- Act as liaison between patients, employer staff, and client staff
- Maintain accuracy of platform information, troubleshooting trees, and reference materials
- Enhance patient experience, treatment quality, and reliability
- Conduct scheduled and unscheduled outbound calls to patients and collaborators
- Receive inbound calls and document outcomes appropriately
- Use data analysis tools (Excel, Tableau) to identify root causes of treatment deviations and propose solutions
Training Program
- Duration: 12 weeks
- Hours: Monday to Friday, 6 hours/day -4 hours online training + 2 hours self-study
- Schedule: 10AM to 2PM Eastern Time
- Paid training provided
Production Hours
- Flexible shifts within 9:00 AM 6:00 PM Eastern Time
- 4 hours per day Monday to Friday total 20 hours per week
- Possibility of increased hours in the future as the project keep growing
Why Join Us
- 100% remote work true work-life balance
- Competitive pay: $27/hour during training, $30/hour post-training
- Career development opportunities in a multicultural, innovative company
- Performance-based bonuses through gamification program
- Freelance cooperation agreement