Staff Registered Nurse II – Virtual Care/Telehealth, GA

Primary Location Duluth, Georgia
Worker Location Flexible
Job Number 1319953

Description:

• Utilizes various telecommunications technology to provide patient care.
• Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
• Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
• Receives and manages in-coming calls from a dedicated call que, as applicable.
• Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
• Evaluates emergency situations and initiates appropriate nursing interventions.
• Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner
• Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
• Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or on-line messaging.
• Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
• Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
• Assesses patient and family health education needs and provides teaching, per protocol.
• Autonomously provide in-scope clinical guidance and patient education.
• Participates in quality improvement activities and/or initiatives.
• Participates in departmental orientation, training, and evaluation of new staff.
• Serves as a preceptor, resource, and mentor for new members of the virtual care team.
• Seeks and completed formal continuing education relevant to clinical discipline.
• May perform other duties as assigned.