Telemedicine Specialist-RN, Flexible

Primary Location San Diego, California
Worker Location Flexible
Job Number 1278669
Date posted 07/31/2024

Description:

 

 

 

As the leader of the health care team, provides professional nursing care, utilizin the nursing process in accordance with established standards of care, policies and procedures.  Demonstrates performance consistent with the Medical Center Vision, Mission and Strategic Plan of the organization.  Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical pracice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.

 

 

• • Handles continuous inbound telephone volume.

 

• • Assesses and triages patients via telephone, follows.

 

• • Nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.

 

• • Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.

 

• • Implements care and/or initiate action in response to data indicating potential/actual risk to patients health based on age specific development.

 

• • Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting with a Call Center physician.

 

• • Performs patient call-backs.

 

• • Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.

 

• • Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.

 

• • Demonstrates an awareness of and sensitivity to patient/family rights.

 

• • Handles inquiries and complaints pursuant to procedure.

 

• • Adheres to legal and ethical requirements and company policies and procedures.

 

• • Supports and demonstrates Kaiser Permanentes/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.

 

• • Functions as a team member to achieve Call Center goals and objectives.

 

• • Maintains professionalism at all times.

 

• • Performs other duties as required.