CareTalk Health is a nationwide virtual medical practice that provides turnkey virtual care services to Medicare Advantage plans. The company employs a national network of virtual physicians and nurses, delivering care to members in all 50 states and Washington, D.C. Its stated aim is closing care gaps and improving outcomes for Medicare populations, with particular attention to members who are hard to reach.
The clinical programme spans several reimbursable care management services: virtual Annual Wellness Visits, Advanced Primary Care Management (APCM), Principal Care Management (PCM), Chronic Care Management (CCM), Transitional Care Management (TCM), as well as Remote Patient Monitoring (RPM) and Remote Therapeutic Monitoring (RTM) of health data, therapeutic response and adherence between visits. Across an engagement, the practice reports closing 14 or more quality gaps in a single day.
The company was founded by leaders from virtual call centre operations who have managed large accounts for Amazon, Comcast, American Express, United, Disney and Blue Cross Blue Shield, bringing decades of experience in sales and customer care at scale. CareTalk Health describes its model as delivering turnkey solutions that support partner business performance while improving patient outcomes.
